IT Managed Services

Increased efficiency through SLAs

Organizations are permanently searching to maintain a perfect balance between application portfolio from production and costs. Business keeps changing and portfolio growing.

We can help.

Our service level agreement evolves; it will be involved in your tasks at the level that you decide – that is your expected level of efficiency. Our model addresses next aspects of managed services in outsourcing:

Service Management

Production Support

Maintenance & Enhancement

SLA Management and monitoring
Requirements management
Configuration management
Transition management
Communication management
QA Management
Risk Management
Change Management

Emergency Fixes
Application Continuity
Application Monitoring
DB Monitoring
24x7 Support

Minor Enhancement
Incremental Enhancement
Corrective Maintenance
Preventive Maintenance
Data Warehouse
DB Administration
Security
Code Review

IT Infrastructure management
IT infrastructure is the foundation of your entire business processes. Our managed infrastructure services will help you manage your IT environment and operate it professionally.

Managed applications
The reliability of your applications is essential for the success of your core business. We support you with professional application management services, from planning to operation.

IT system monitoring
Failures in IT systems not only affect productivity but can also cause huge financial loss. Systems monitoring can help you proactively identify and resolve many problems in time. We support you in upgrading or building your own individual monitoring solution, which we like to run.

Virtualization

You want to better exploit your resources? Decrease number of physical servers; reduce costs while enhancing your business continuity? N-OR supports you in the development, implementation and professional operation virtualization solutions - including maintenance and care.

IT Operations
Our Managed Services offer you a flexible way to subcontract management of parts of or even your entire IT infrastructure in the hands of professionals. Services can be performed remotely or on your site according to your needs. Whichever the case, you benefit from our experience and proven standards of work.